Privacy policy

This policy explains how EI Battery Solutions, trading as EI Battery (EI Battery, we, us or our), collects, holds, uses and discloses personal information in connection with our wholesale battery business and website.

Depending on how you deal with us, we may collect business and contact information including: business name, ABN and trading name; names, business contact details, phone numbers and email addresses; electrical, solar and battery licence or registration details relevant to eligibility; account application, quotation, order, payment, delivery and service correspondence; and technical information such as browser or device information and website interaction data, where collected through the website.

We generally collect information directly from you or your business. If information is obtained from another source, we will do so as permitted by law.

We use information to assess account eligibility, verify business and licence details, prepare quotes, process and fulfil orders, arrange freight or collection, administer warranty enquiries through the relevant contractor, communicate with you, maintain business records, protect our business and comply with legal obligations. We may also use contact details to provide relevant business updates; you may ask us to stop marketing communications at any time.

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be held in electronic systems and business records, with access limited to people and providers who need it for their work. We retain information for as long as reasonably required for the purposes described in this policy, including legal and accounting requirements, and securely destroy or de-identify it when no longer needed where practicable. No method of storage or transmission is completely secure.

We do not sell personal information. We may disclose relevant information to service providers who assist us with business operations, such as freight and delivery providers, payment services, IT and website hosting providers, professional advisers and warranty or product support providers. We may also disclose information where required or authorised by law, or to protect legal rights and safety. We take reasonable steps to ensure service providers handle information appropriately. If an overseas recipient is used, we will take steps required by applicable privacy law.

You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity and may refuse a request where permitted by law; if so, we will explain our decision where required. Contact us using the details below.

EI Battery is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent applicable. If you have a privacy concern or complaint, contact us first and provide enough detail for us to investigate. We will consider and respond to your complaint within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

Our website may use cookies or similar technologies where enabled, for essential site functions, preferences, security or website usage measurement. Cookie use depends on the website configuration and any third-party tools in place. You can manage or block cookies through your browser settings, although some site functions may not work as intended. This policy should be updated if analytics, advertising or other tracking tools are introduced.

For access, correction or privacy enquiries, contact EI Battery at admin@eibattery.com.au or 0414 662 445. Our business address is Atkins Street, Kew VIC 3101.