Shipping & delivery policy

EI Battery arranges delivery Australia-wide to the delivery address agreed for an accepted order. Delivery availability may depend on the destination, freight provider, site access and the size or nature of the order.

Standard orders are generally delivered in approximately 7 business days after order acceptance and payment, subject to stock availability, freight capacity and destination. Large or bulk orders, including container or multi-pallet orders, may take approximately 5–6 weeks. These are estimates only, not guaranteed delivery dates. We will advise you if we become aware of a material delay and provide an updated estimate where possible.

Freight and delivery charges are additional to the product price and will be quoted separately for the order. Charges can vary with order size, delivery location and handling requirements. Delivery is arranged once the applicable freight charge and other amounts due have been confirmed and paid.

Collection may be available by prior arrangement and is subject to stock availability and confirmation from EI Battery. Please do not attend to collect until we have confirmed the collection details and goods are ready.

You must provide a complete and accurate delivery address, a suitable contact person and any relevant access or unloading information. You are responsible for ensuring that the delivery location can safely receive the goods and that an authorised person is available to accept delivery. EI Battery supplies products only: delivery does not include installation, commissioning, maintenance or a maintenance package.

Subject to applicable law, risk of loss or damage passes to you when the goods are delivered to the agreed delivery address or collected by you or your carrier. Please inspect the goods and packaging on receipt. If goods appear damaged, short-shipped or incorrect, note the issue with the carrier where possible and contact us promptly at admin@eibattery.com.au or 0414 662 445. Include your order or invoice number, a description of the issue and clear photographs of the goods and packaging. Keep the packaging and affected goods until we or the carrier advise what to do, and cooperate with reasonable enquiries needed to assess the claim. Prompt notification assists investigation and any freight claim but does not affect rights or remedies that cannot be excluded under law.

For delivery estimates, tracking, freight quotes or delivery issues, contact EI Battery at admin@eibattery.com.au or 0414 662 445. Please provide your order or invoice number so we can assist.